Advantages

booking on our website

MEJOR PRECIO ONLINE GARANTIZADO

ASISTENCIA PROFESIONAL PERSONALIZADA

FLEXIBILIDAD EN LA POLÍTICA DE CANCELACIONES

CONDITIONS OF RESERVATION

GENERAL CONDITIONS OF RESERVATION AND/OR PURCHASE. CONTRACT CONDITIONS.

Through our on-line booking service, you are contracting a tourist accommodation booking service subject to the following conditions:

The present General Conditions establish, together with the other terms and conditions, the legal framework that will regulate the contracting of services consisting of the provision of hotel accommodation services, carried out through the website cmsmagnolia.hotetec.com. This website belongs to the Entity ROC HOTELS INTERNATIONAL SL, NIF/CIF: B07833841, Address: C/ Enric Alzamora, 6, 8º, (07002) - Palma de Mallorca - Baleares, Telephone: 971213090. Fax: . Email: dpo@roc-hotels.com Entity registered in the Mercantile Register of Palma de Mallorca, Volume 1468, Folio 5, Page PM26545, insc. 1ª.

The purpose of these conditions of contract is to regulate the contractual terms for the recruitment / booking of services offered by the company through the website, and the corresponding economic consideration and / or payment to be made by the Client to the Company.

The company provides the recipient with clear, comprehensible and unequivocal information on the following points in a permanent, easy and free manner, before initiating the contracting procedure and by means of techniques appropriate to the means of communication used:

A) The different procedures that must be followed in order to accept these general terms and conditions of business.

B) Electronic file of the present general contracting conditions, being accessible at all times.

C) The company makes technical means available to the customer to identify and correct errors.

D) The language in which these general terms and conditions are formalised is English.

E) Prior to the beginning of the contracting procedure, the company makes the general conditions available to the client so that they can be stored and reproduced by the client.

F) Likewise, the on-line contracting of the services offered by the company through this website will be subject to the provisions of the legal notice and / or legal notice of the website.

G) These General Conditions have been drawn up in accordance with the provisions of Law 34/2002 on information society services and electronic commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999 regulating telephone or electronic contracting with general conditions developing article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws; and any other applicable legal provisions.

H) For the sale of any of the hotel accommodation services carried out by our company through its website, this implies acceptance as a client, without reservations of any kind, of each and every one of the General Contracting Conditions, the General Conditions of use of the website, as well as, where applicable, the Particular Conditions that may be applicable.

I) The company informs that the procedures for contracting the services offered are those described in these general conditions, as well as those specific others that are indicated on the Web during navigation, so that the customer declares to know and accept these procedures as necessary to access the hotel accommodation services offered.

J) All information provided during the hiring process will be stored by the company. Any modification or correction of the data provided by customers during navigation must be made according to the indications included on the website.

K) By sending the data, the customer gives his express consent to the processing of his personal data for the recruitment / booking of hotel accommodation offered.

L) The client hires the hotel accommodation services of the company, and the company accepts the assignment to provide the services selected on the website, according to the conditions of this contract concerning price, general and particular conditions of the service and / or services selected.

M) The Seller reserves the right to unilaterally modify these Conditions, without this affecting the services or promotions that were contracted prior to the modification.

Reservation conditions:

: A credit card will be required as a guarantee of the reservation

The approximate entry time is at 2 PM

The currency conversion rate is only informative, this may vary

Animals are not permitted.

The establishment reserves the right to cancel the reservation if there is an error in the dates or rates of the reservation

The establishment reserves the right to cancel the reservation for reasons beyond its control (maintenance, seasonal closure, technical system failures, overbooking, etc.).

The establishment reserves the right to cancel the reservation due to COVID

The establishment has the right to modify the conditions for bookings with more than 10 rooms, including multiple bookings. Such bookings will be considered as groups.

Please consult with the hotel the conditions for groups by sending a request to the mail grupos@roc-hotels.com

Payment at the hotel:

  • Taxes included (IVA)
  • Direct payment upon arrival
  • Cancellation policy:; No charge until 48 hours before arrival,
    Non-refundable rates will be charged 100% of the stay at the time of booking
    and no modifications or cancellations are allowed
  • Tourist tax not included

N) The user agrees that all their personal data is fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the form of payment. This acceptance extends to third parties that have to agree to the terms for the good end of the contract.

 

I.- SELLER IDENTITY

The seller of the hired services by the user is ROC HOTELS INTERNATIONAL SL, a hotel company that provides services of room reservation.

www.roc-hotels.com is registered under the name of ROC HOTELS INTERNATIONAL SL. The commercial brand is correctly registered under the name of the Company.

II.- AIM OF HIRING CONDITIONS

  1. These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.roc-hotels.com. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.
  2. The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
  3. Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
  4. The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.

The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:

Offers are correctly shown and identified indicating the Price before the offer and during the offer.

All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.

Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.

III.- HIRING/ACQUIRING PROCEDURE

Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.

Once accepted, the user acquires the condition of Client of the company/entity.

Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.

Clients are advised to read with caution these conditions and print them on paper or save them electronically.