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EDITION 03     27.10.2017

The high management of Roc Hotels is aware that the competitiveness in the sector depends on the quality level of the service, on an appropriate infrastructure and on adequate resources that allow the accomplishment of the satisfaction of our clients, employees, suppliers and shareholders, as well as, the fulfillment of the legal requirements.

Roc Hotels considers fundamental the high quality performance of its activities, for this purpose, a Quality Management System in accordance with the Norm UNE-EN ISO 9001:2015. has been developed and implemented.

Our business commitment, consists in:

 Assuring the client security and satisfaction.

 Keeping our clients informed, encouraging their cooperation.

 Providing a careful and friendly service.

 Being aware of the risks, opportunities and changes that are produced in the business context and adapting to the market demands.

 Creating a leader team to guide and form our human team.

 Maintaining an appropriate work environment for everybody´s well being

 Educating and qualifying the work team to propose ideas and give solutions to management problems.

 Encouraging the consciousness and communication to all employees and campaign workers of the Organization, achieving a high level of implication and team work.

 Increase the autonomy of each team: self-inspection, self-control, multiplication and integration in the different cases of the problems of the working groups.

 Demand the quality of providers and collaborators.

 Assuring for the compliance of the rule ISO 9001: 2015 and of the legislation and normative force.

 Establish objectives and annual aims to guarantee the continuous improvement of quality management.

 Perform internal and external audits of the management system to verify that this works correctly, contributing to the achievement of the total quality.

The responsibility of the quality policy is shared, its principles are revised periodically and will be communicated to all interested parties.

“The quality we make people and it is everyone's responsibility, only we can guarantee brilliant future"